Terms & Conditions
At Olsen we pride ourselves at providing quality European-designed fashion. We want you to be completely satisfied. If for any reason you are not happy with your purchase,Olsen will gladly accept exchange or refund items within 30-days of purchase.
EASY RETURNS AND EXCHANGES
Any online items must be returned to the Olsen Online Store. Unfortunately, we are not able to accept online return or exchanges at any Retail Stores.
For returns and exchanges:
For returns or exchanges log into the Olsen Online store and click on the Return and Exchange link at the bottom of the page.
Enter your order number and Postal Code, and then follow the prompts
Once your package is ready, arrange to have it shipped back via Purolator
Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.
Your original receipt must accompany your returned items to process your refund or exchange.
All items for refund or exchange must be in their original state, with all tickets attached and deemed by Olsen to be unworn, unwashed, undamaged and unaltered.
Refund/exchanges are not permitted after the allowable return period.
- Please arrange to return your item(s) for exchange following the instructions above.
- Visit our Olsen Online store for a selection of items available to purchase in exchange.
Send your package to:
Olsen - Online Store Department
5112 Timberlea Blvd
Olsen will offer a one-time price adjustment on items purchased at regular price within 7 days for items that have been permanently marked down.
Price adjustments will not be honoured on one day sale or temporary promotional offers.
To receive a price adjustment on items purchased through The Olsen Online Store contact customer service by email email@example.com, ensure to include the following information:
- Your Order Number
- Name & billing Address
- Style information and price adjustment request
CREDIT CARD & PAYPAL ONLINE REFUNDS
For refunds or price adjustments, we only credit the original account used to make the original purchase.
Please allow up to two billing cycles for your credit to appear on your statement.
For purchases through PayPal, if:
PayPal balance or bank account was used; the amount will immediately be refunded back to your PayPal account.
Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.
Olsen.ca ships to all addresses within Canada.
All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day.
All other shipments will be sent the next business day.
All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.