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    FAQs

    Return and exchange policies at a glance

    Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.

    Items which are received damaged or defective may be returned.

    Final sale items cannot be returned or exchanged.

    Flat rate of $8.00 will be applied to every return.

    Within 30 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 30 days of ordering. Please allow 5-7 days for return mail.

    Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.

    We are not able to accept online returns at an Olsen Retail Store location.

    No

    Final sale items cannot be returned or exchanged.

    Items purchased online between Nov 4th, 2019 and Dec 24th, 2019 may be returned by Jan 5th, 2020 or 30 days after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required. See our complete return policy for full details.