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    Shipments & Online Orders

    At Olsen, we will promptly fulfill your order upon receipt and we expect your package to arrive within the designated shipping time.  However, with the current uncertainty and stress placed on shipping and delivery services, you may experience a delay in receiving your parcel.  Please track your parcel here:

    Return and exchange policies at a glance

    Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.

    Items which are received damaged or defective may be returned.

    Final sale items cannot be returned or exchanged.

    Flat rate of $8.00 + applicable taxes will be applied to every return.

    Within 30 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 30 days of ordering. Please allow 5-7 days for return mail.

    Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.

    We are not able to accept online returns at an Olsen Retail Store location.


    Final sale items cannot be returned or exchanged.