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    Store Safety Measures

    You are the reason that we do what we do.

    Keeping you and our store teams safe will always remain our priority.


    While we have been busy developing new collections to inspire you to have fun with fashion, your health and well-being and that of our associates remain paramount. Providing a safe and comfortable shopping environment has always been our top priority, and we have recently re-evaluated our measures to modify services even further, following Public Health guidelines to ensure additional protective protocols are in place in our stores.

    Increased Sanitization & Hygiene Efforts

    • High contact surfaces are sanitized regularly
    • Cash desks, debit/credit terminals are sanitized after each use
    • Fitting rooms are sanitized after each use
    • Hand sanitizer is readily available
    • In select regions, based on provincial public health requirements, all returned garments are quarantined for 24 hours, then steamed before being returned to the sales floor

    In-Store Circulation

    • Only the total number of customers deemed suitable based on store size will be admitted in store to ensure 2m adequate space for social distancing
    • Social-distance guide markers are present on the shop floor in key areas and throughout the store to indicate the recommended 2 meter distance
    • Stores are operating on reduced hours - please contact your preferred boutique for hours of operation


    In-Store Signage

    • Signs throughout the store provide guidance on new protocols

    Personal Protective Aids

    • Cash desks are equipped with protective shields
    • Olsen associates will wear masks
    • To comply with local government mandates, customers may be required to wear masks inside select stores

    Personal Shopping Appointments

    • Wardrobe consultations and personal selling is what we love to do – if you would like to arrange for a personal shopping appointment, please contact the Store Manager at your preferred Olsen boutique.

    Thank you for your continued support & patience
    as we adapt to these new ways of providing our service.

    Let's Take Care of Each Other

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