Privacy at Olsen Fashion Canada

Protecting the privacy of our customers is very important to us. This Privacy Policy describes the personal information we may collect from you and the purpose for which we collect it. Olsen Fashion Canada will not collect, use, or disclose your personal information other than in compliance with this policy.  In addition, to ensure that you feel secure while visiting an Olsen Fashion retail store and using our website we would like to outline our data protection and privacy policy to explain what we do with the data we collect while you use our website and our services.

Your Personal Information

The personal information that is collected by Olsen Fashion Canada is used to provide you with an enjoyable and personalized shopping experience. We value the trust you have placed in us, and we are taking all appropriate measures to safeguard your personal information and maintain your confidence. Your privacy is important to us; this Privacy Policy identifies why we collect your personal information, what information is collected and how we use your information.

Personal Information Collected

We receive and retain various information voluntarily provided to us by you when you visit our site or an Olsen Fashion Canada retail location. Or, when registering in-store or on our site, as appropriate, you may be asked to provide or enter your name or email address. You may, however, visit our site anonymously.

The information collected may include:

• Your Full Name and phone number.
• Your email address.
• Your billing, shipping address and phone number.
• Your communication and shopping preferences.
• Details regarding your browsing on our website and shopping activities.

Identifying Purposes

The personal information that Olsen Fashion Canada collects is used to provide you with a convenient and increasingly personalized shopping experience. In addition, as part of our business operations, we collect and use personal information for the following purposes including by not limited to:

• Processing your sale/order and answering questions about the status of your sale/order and to better track purchased or returned merchandise.
• When you make purchases or returns on our website, mobile applications, over the telephone or in-store.
• Responding to your customer service inquiries or requests.
• Communicating special events, trend reports and promotions to you concerning our products.
• Providing you with advance notice of upcoming collections.
• Conducting follow-up regarding level of customer service experience during your store or online visit.
• Determining interest in various areas of our website and your preferences on it.

Employment Opportunities at Olsen

We may advertise employment opportunities on our website.  In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (as contained in a resume, cover letter, or similar employment-related materials).  We use this information to process and respond to your application for employment or related inquiry.

Contest, Promotions, Surveys

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and email address.  We use this information to administer your participation in the contest or promotion and, for the surveys, to understand our customers and enhance our product and service offerings, promotions, and events.  At the time you are entering the contest, promotion, or survey we may ask your permission to send you future marketing information from Olsen.  To withdraw your consent for such communications, contact us as set out in the “Consent – Exercising your Options” section below.

Consent – Exercising your Options

We will not, as a condition of selling you Olsen Fashion Canada products, require you to consent to the collection, use or disclosure of personal information beyond that which is necessary.

We want to communicate with you only if you want to hear from us. You are given the opportunity to UNSUBSCRIBE?? from having your information (which may include, your name, address, phone number, email address, feedback, and product preferences) used for purposes of receiving future emails/e-newsletter of any sort from Olsen Fashion Canada. 

You may withdraw your consent to receive email marketing by clicking the “Unsubscribe” link at the very bottom of the email/e-newsletter, or by sending an email to privacy@olseneurope.com with “Unsubscribe me” in the subject line along with your complete contact information.

You may also withdraw your consent to receive any future communications, be it direct mail, surveys, or calls from your frequently shopped store by sending and email to  privacy@olseneurope.com with “Do Not Contact” in the subject line along with your complete contact information.

You may also write to us directly at:

Privacy Officer

Olsen Fashion Canada Inc.

5112 Timberlea Blvd

Mississauga, ON L4W 2S5

Disclosure of your Information

Under no circumstances will Olsen Fashion Canada sell, distribute, or otherwise disclose personal information or contact lists to third parties.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the website, processing transactions, fulfilling requests for information, receiving, and sending communications, analyzing data, providing support services or other tasks from time to time.   

Safeguarding your Personal Information

Olsen Fashion Canada instituted safeguards to check that our internal procedures meet our stated policies.  Once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorized access. Olsen maintains personal information through a combination of paper and electronic files. Where required by law or disaster recovery/business continuity policies, older records may be stored in a secure, off-site location. Our agents and contractors will only use your information to the extent necessary to perform their functions.

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibly or liability for these policies. Please check these policies before you submit any personal information.

Retention

Olsen Fashion Canada will retain personal information only for the duration it is needed for conducting business. Once personal information is no longer required, it will be destroyed in a safe and secure manner.

Updating the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices.  The revised Privacy Policy will be posted on the website.  We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

CONTACT US

If you wish to access, make corrections, or delete your personal information or if you have a complaint, please contact Olsen Fashion Canada at:

Privacy Officer

Les Howey, CPA, CMA

privacy@olseneurope.com

Olsen Fashion Canada Inc.

5112 Timberlea Blvd

Mississauga, ON L4W 2S5

1(800) 268-1919

Last Revision: September 2022